We appreciate you joining this thread and letting us know you have the same issue, @theath1.
Previously, we received reports of the invoicing issue where the line item amount was not automatically calculated based on the quantity and rate (INV-99336). At present, the investigation has already been closed and resolved.
To rectify the issue, enter a rate of $1.00 to trigger the calculation and then adjust the amount to your desired value, such as $0.32, etc. It will calculate when the rate is set to a dollar.
However, if the issue persists after following the suggested solution, I recommend contacting our customer support team for further assistance.
To reach our support team:
- Go to the Help menu in the upper-right-hand corner of QBO.
- Proceed to the Assistant tab.
- Type in "contact support" in the chat box and press Enter.
- Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
- Click Ask about something else, then enter a short description of your concern.
- Choose between Chat or Have us call you.
Additionally, once your customers pay their invoices, remember to record those payments to balance your income accounts. For guidance, check out this article: Receive invoice payments in QuickBooks Online.
If you have any other concerns, I'm here to help. Just mention my name in the comments, and I’ll get back to you to assist you further. Stay safe!
