Thank you for contacting us regarding your experience, dee. I sincerely acknowledge the challenges you've encountered with our services. My team and I take customer satisfaction very seriously, and we're deeply concerned about the issues you've raised. I understand you've made multiple attempts to cancel your service and have faced difficulties receiving adequate support from our team. Your experience falls far short of the high standards we set for ourselves, and we want to assure you we're taking your complaint very seriously. I appreciate you bringing this matter to our attention, as it allows us to address your concerns and improve our services.

I want to resolve this situation to your satisfaction as quickly as possible. To that end, I wanted to bring to your attention regarding a pending cancellation request currently associated with your case. A formal cancellation request has been submitted and is awaiting processing. We understand that circumstances can change and are here to assist you through this transition.

Please be assured, once this service discontinuation application is processed, your account will be officially closed, and you'll no longer incur any additional fees or charges associated with it.

Your satisfaction is not just a priority but is the heart of everything we do, dee. My team and I genuinely value the time you spent with us. Furthermore, if there is anything we can do to improve your experience, whether related to this cancellation or any other aspect of our service, please don’t hesitate to share your thoughts. Our goal is to ensure your experience, even during this transition is handled with care and respect.