I am writing to formally express my dissatisfaction with the services provided by QuickBooks throughout 2024 and to demand a full refund of approximately $900 in fees I have incurred during this period.

Despite my multiple attempts to cancel my service via email, I have not received any response. This lack of communication has been incredibly frustrating, especially given my efforts to connect with a tax professional through your service and when I was finally connected to an Accountant thru your service they told me that they could not help me. I made three or four calls seeking assistance, but I encountered significant delays and unhelpful responses from your foriegn based customer service team. Consequently, I was forced to hire my own CPA, incurring additional costs that I had hoped to avoid by utilizing QuickBooks’ services.

Given the numerous attempts I made to resolve these issues and the absence of the promised support, I believe it is only fair to request a full refund of all my subscription fees for the year 2024.

If I do not receive a prompt response and a full refund, I will have no choice but to escalate this situation to my Attorney Neil Gantz and consider legal action. I trust you will recognize the seriousness of my complaint and take the necessary steps to rectify this situation.

Thank you for your immediate attention to this matter. I look forward to your swift response.