@SPS sales   Intuit/ QB will often "hold" money for UP TO 270 days, just to collect interest off of it.  

They will continue giving you the runaround, until they decide to finally release it.  But the longer they have it, the less likely they are to return it to you.  They COULD release it to your state, after which, you will have to collect it from them.  

Here's hoping you don't have to go through all of that. 

But might I suggest filing complaints with  EVERY agency you can think of?  FTC, State attorney General, BBB... The more, the better.  

If more people would file these complaints, the less likely QB will be allowed to do this to your hard earned money.  

Good luck.