Ensuring you receive the payments once the sales receipts show as paid is crucial to keep your real-life and QuickBooks record match and accurate, Judy.

Let me make it up to you by ensuring this gets investigated further.

I understand you've already spoken to our QuickBooks Support Team, but I recommend contacting them again. They have full access to your account and can determine why the system marks the sales receipt as paid and ensure the customer's payment will be processed and reflected in your bank account.

Here's how to contact our support:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter the issue you've encountered in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

Additionally, I've added this article to help you determine when QuickBooks deposits customer payments into your bank account after you process them: Deposit Speed.

I appreciate your patience as we work through this. If you have any other concerns or questions about managing your sales transactions and receiving payments, please don't hesitate to add a comment below. I'll be glad to help you out.