Hello, 

Thank you for your response.I want to be friendly and kind on this forum, but also I need to be direct with my communication to explain our business' situation.

A few things:

1. We have sent multiple payments from QBO bill pay that are individually more than $25,000 each. This is exactly the type of problem we are running into. We get information from QBO support/the QBO team which does not match our actual experience with the product. We need to know these numbers with EXACT precision. Because we have successfully sent multiple payments in the past, each individually more than $25,000, we're unable to trust that response.

2. We receive this error very often:

"Payment can’t be scheduled right now
You’ve reached your payment limit.
Try scheduling again tomorrow or later this month."

Therefore, it is hard for us to believe that QBO does not have any limits in place.

3. We have spent at least 10 hours on the phone with Quickbooks support or using the chat regarding this issue. Each time, we have to go through the multi-hour process of the agent creating a ticket for a bug in the software. We have no more available time to spend with Quickbooks Support, we have fully exhausted our resources on that.

4. Similar to many QBO clients, we have mission-critical financial operations that have to get done. We cannot wait until the next time we see this error:

"Payment can’t be scheduled right now
You’ve reached your payment limit.
Try scheduling again tomorrow or later this month."

to begin to explore with QBO support what might be going on and what the fix might be. We need to know this information ahead of time.

Any other help/insight on this would help relieve our concerns!

Thanks.