OP here: I've tried this. I'm told to post issues like this here in the forum, so it's a loop of passing the issue without solving it. Obviously this is an issue that is affecting many users, given that I posted this in April and users are still posting on this thread. 

What would be real customer service is that you would elevate this issue, bring it to the developer's attention, for us, the end users and people that pay a subscription per month. We have businesses to run and don't have time to endlessly chat with the development team.