I acknowledge that seamless invoice management is essential to every business, Nicole. I appreciate your efforts in finding ways to get your issue resolved by contacting our support team.
To get updates about your open case, allow me to route you to our Customer Support Team again. They're the authorized support that could provide information about your case and the issue that they're working on.
You can reconnect with them by following these steps:
- Log in to your QuickBooks Online (QBO) account.
- Click (?) Help.
- Select the Search tab and hit Contact Us.
- Pick or enter brief details about your concern. Then, press Continue.
- Choose a way to connect with our team:
- Start a chat with a support expert.
- Get a call back from the next available expert.
Please take note of our support's availability depending on your QBO plan:
- QBO Simple Start, Essentials, and Plus subscriptions - Available from Mondays to Fridays, 6 AM to 6 PM PT. Meanwhile, 6 AM to 3 PM PT on Saturdays.
- QBO Advanced version - Available 24/7.
I'm also adding this resource you can review once you need to manage your sales forms to personalize its available information: Customize invoices, estimates, and sales receipts in QuickBooks Online.
If you have more questions about your invoices or other sales or expense transactions, kindly reply on this thread. I'll ensure you're taken care of.
