I've got some information about why you can't refund the payment made by your customer to a closed account, mc. I'll lay them out and provide how you can seamlessly accept the payment.

Once a customer sends a payment to a closed account, that transaction will automatically be rejected or returned. Please note that the return period will depend on the bank's policies and procedures. That said, it's best to coordinate with your customer to look after when the fund gets back to their account.

When the money gets posted to their account, kindly update your linked QuickBooks Payments (QBOP) bank information. Refer to this article for the complete steps: Change the deposit bank account for QuickBooks Payments.

After that, resend the invoice to your customer. Following these procedures ensures the payment gets transferred to your updated/current account.

Furthermore, you can contact our Payments Support Team if you require further assistance tracking the fund. They have the tools to review and dig deeper into payments-related concerns.

You may also review this article to get answers to frequently asked queries about deposits via QBOP: Common questions about QuickBooks Payments deposits in QuickBooks Online.

Should you have follow-up questions about refunds and tracking of payments or need assistance with other QuickBooks data or reports, hit the Reply button. I'll keep an eye on this thread to assist you promptly.