We have pretty much the same issue only we are using QBs desktop. Three employees cannot process any payments through GoPayments App with or without the card reader. They are able to login online our QBs merchant services website and process payments there, but that is not the route we choose since we have several card readers we purchased. This all started 6 months ago, and we still do not have a resolution. We have contacted support numerous times, and they seem to be looking up and following all the same directions we have found online and have tried. We were also told it was escalated a long while ago and haven't heard one thing. We pay for unlimited support but that does not mean we have unlimited time to spend calling repeatedly. I can't even tell you how many man hours this has used. Perhaps QBs should pay us for our time. So frustrating....we are currently looking into hiring a private QBs Pro to help us. Should we send the bill to Intuit?