I had to dispute the charges with my credit card company. The person I dealt with at Capital One said this isn't the first time she has heard of this with Intuit. Within 3 days I received an email from Intuit that they were reversing the charges. So, YES, I did get my money back, but I will not be removing my original review because frankly, I shouldn't have had to take such an aggressive path to get my money back. I still use QB desktop for Mac and it works great, it's fully paid for, no recurring monthly fees and it does exactly what I want it to do. Good luck getting your money back!