Let me provide additional information about the delivery issues in your invoices in QuickBooks Online (QBO), coastalkellie.
In QBO, when setting up a workflow for invoices, there are options related to the availability status of emails, either Available or Unavailable. This condition indicates whether an email address is present or absent on the invoices. Please note that these options won't address or notify you about invoice delivery issues.
To fix this, let's ensure your company email and all customer-facing email fields are complete, have the correct format, and do not have any prefixes. Here's how:
- Navigate Settings, then select Account and Settings.
- Click the Company tab.
- Under Contact info, check your Company email and Customer-facing email. Use these examples as a reference for the correct format to use:
- Correct: mycompany@mycompany.com
- Incorrect: email:mycompany@mycompany.com
Additionally, let's check your invoice format. Open the invoice you tried to send and ensure it doesn’t have special characters.
Furthermore, you can visit this article on how to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
If you have further concerns about the delivery issues of your invoices, feel free to reach out. I'm here to lend a hand.
