Yes, I kind of figured that. I've been working with ChatGPT, Claude and Gemini to get my answer, and the way they start over with a different method, repeat instructions and run you around in circles is very similar to my experience here.

AI is really great in a lot of things, including tutorials, but it's REALLY BAD with helping with Quickbooks Online. It's so frustrating. I've been trying to get this worked out for a week in a half, but it's difficult when you're constantly told: Do ABC...ABC won't work, do DEF...no, do GHI...you can do ABC, but you also need to do IHJ...etc.

That's why I tried to get the original person to answer my questions, because it seemed like maybe that was an actual human. Is there a way to call Quickbooks and talk to someone? It's pretty ridiculous to pay so much for a service and receive no effective support for something that should be so simple.