@Ballentine   I am sorry you have to find out this way, but exceedingly few of the QuickBooks 'staff' here are people. Most of them are poorly designed AI.

For example, there is this gem: https://quickbooks.intuit.com/learn-support/en-us/do-more-with-quickbooks/how-impressed-i-am-at-how-...

You will rarely ever get the same one to reply in succession.