Printing your bill payments is essential to save a handy copy of the entries, Feather1. I'm here to provide the cause of the issue and rectify this.
There are several possible reasons why the Save and Print button is missing from your QuickBooks Online account. I've listed them below:
- Ensure the payment account is a bank. Using a credit card doesn't give a physical document for printing.
- Double-check if there's a payment method added. The system can change due to updates.
- The issue can be cache-related. The browser you often use accumulates excessive cache and can affect the program's performance.
- The browser you're using isn't supported and outdated.
To rectify this, I recommend double-checking the Payment method field on the Bill payment page and ensuring the correct account is selected.
Here's how:
- Go to the + New menu and then select Bill payment.
- On the Payment method section, add the bank account.
- Once done, refresh the page so the system can detect your account.
- Check if the Save and Print option shows.
If the button is still missing, I recommend performing the cache and browser troubleshooting steps. It'll help us determine if this is the cause of the issue. You can follow the steps shared by AdonL above to perform the process.
In case none of these fixes the problem, I recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
Additionally, QuickBooks Online offers a Bill Pay feature to help you combine bill payments with your accounting process so your bill data moves seamlessly within QuickBooks.
Please know that you're always welcome to reach out for further inquiries about paying your bills. Would you like to learn more about other processes in QuickBooks? I'm with you every step of the way.
