We're glad you've posted here in the Community, DB6797. I'll provide the possible cause of why the option to save and print a bill payment is unavailable on your end.
Printing a bill payment in QuickBooks Online (QBO) depends on the payment account you're using to pay a vendor. If you're utilizing a credit card account, it could be why you're unable to use the Save and print option. In QBO, this option is generally available for cash payment methods because credit card payments don't generate a physical document for printing.
Alternatively, if you want to document a bill payment that uses a credit card as a payment account, you can take a screenshot of the transaction detail or run a report with Vendor totals in QBO and print it. These methods can help you keep records of your transactions.
Otherwise, if you can't print and save the bill payment utilizing your bank account to pay, I suggest accessing your QBO account via a private window. This step is to determine if this is a browser-related issue. Here are the keyboard shortcuts:
- Safari: Shift + ⌘ + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox: Shift + CTRL + P
- Microsoft Edge: CTRL + Shift + N
Once logged in, pay the bills and navigate to the Save and print option. If you can do so, clear the browser's cache. It'll improve the performance of the program. However, if the private browsing doesn't work, I'd recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks.
Finally, I'll be sharing this article with you to help you review your accounts and ensure they match your bank and credit card statements: Reconcile an account in QBO.
If you have other questions or concerns about paying and printing your bills in QuickBooks, please keep us posted in the comments. We're always here to lend a hand again.
