I want to take a moment to thank you, STRATH907, for bringing this issue to our attention and for the actions you've already taken. 

Your concern is important, and I'm committed to ensuring it is addressed promptly. While you have already been in touch with our payments support team, I'd like to offer additional options for connecting with a support representative, such as live chat or phone.

Here's how you can start a live chat:

1. Click here to begin the live chat.
2. Fill in the required information on the form.
3. Select "Start Chat."

You can also request a callback from a representative by following these steps:

1. Click here to request a callback. 
2. Choose the QuickBooks product you're using. 
3. Enter a brief description of your concern and proceed. 
4. Select "Callback," enter your contact information, and click "Get a call."

For more information, you can check our support hours or learn about contacting payments support by visiting this article: Contact Payments Support.

Additionally, I'm including a few articles that could assist you in managing your QuickBooks Payments account in the Merchant Service Center and answering some of the most frequently asked questions:

• Access and manage your QuickBooks Payments account
• QuickBooks Payments FAQ

If you still have queries or concerns regarding managing customer payments, feel free to respond anytime. I'm here 24/7 to assist you.