I can see how you prefer receiving invoice payments online to speed up your business transactions, STRATH907. I'm here to help you resolve the Pay Online button issue so you can effortlessly manage consumer payments.
QuickBooks offers regular maintenance releases and software updates to resolve email issues and enhance features to improve customer's product experience. Hence, please update your QuickBooks Desktop (QBDT) to the latest release. Here's how:
- Open QuickBooks Desktop.
- Access the Product Information window by pressing Press F2 or Ctrl+1.
- Review if you have the updated QuickBooks Desktop version. The latest releases are QuickBooks 2024 R6_84, QuickBooks 2023 R13_9, QuickBooks 2022 R16_11, and QuickBooks 2021 R17_25.
QuickBooks will automatically download updates once available. That said, you can proceed to these steps to install it:
- On the status bar in the top right corner, click on Update available.
- Select Install now, then open QuickBooks once finished.
After that, let's unlink and relink your QuickBooks Payments account to your QBDT to refresh its connection. Then, send the invoice again. You can also let your customer pay the invoice using different browsers, as this can prevent issues caused by corrupted cache files.
However, I recommend contacting our payments support team if the issue persists. They have all the tools and expertise to thoroughly check the root cause of this concern and provide the most appropriate resolution.
On the other hand, consider reviewing these resources to gain valuable insights from your business finances, which you can utilize in making informed decisions:
I'm here to provide relevant information with any questions you have when receiving online customer payments in QuickBooks Desktop. Please utilize the Reply button to update us in the Community.
