I feel the same frustration. Quickbooks used to be very economical for our small business, but now we are seriously looking into other options. Just today they called insisting that we hadn't upgraded to the latest version and therefore were going to loose all our company files. But they make it so difficult to upgrade that it's almost not worth it. Where is the customer service and simple programming we used to know? I'm increasingly disappointed. I would like Quickbooks to make a version that isn't 5x more expensive then the previous version and that allows us to do the basics which is all we use!