Thank you for responding to the message in the thread, Bpkeeper.
The transaction is not showing on the Merchant Service Center regardless of the date range used. I'd like to inquire if you have another Merchant ID linked to QuickBooks.
If you have another merchant ID associated, this would be the cause of invoices are not marked as paid in your QuickBooks Online.
Additionally, this could be also the reason, that there's no transaction showing on your Merchant Service Center.
For more effective assistance, I suggest reaching out to Payment Support for further guidance on merging multiple merchant IDs. They are equipped to offer comprehensive support in this regard. I can provide you with the necessary steps to initiate contact with the team.
Here's how:
- Log in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Choose or type Contact Us.
- Type your concern, then select Let's Talk.
- Choose a method to get in touch with us:
- Ask the community
- Start a chat
I will also include this link for future reference: Common questions about QuickBooks Payments deposits in QuickBooks Online.
Don't hesitate to keep me posted if you're able to sort out the transaction. You can also ask more questions if you need anything else.
