Thank you for returning to this thread, James. I see the urgency of the situation and I understand your frustration. Let me ensure that you get routed to the best help that you need.
I appreciate your previous steps in reaching out to our support, however, I would like to share that the live support team caters to our customers based on queue from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
Since the Community is an open forum, the best step to take is to contact our experts again to have your account investigated thoroughly. They have the appropriate tools to safely open your account and check your client's payments dating May 22 and open an investigation if necessary. Follow these steps to reach out to our experts:
- Go to Help (?) and select Contact Us.
- Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
- Enter “talk to a human”, then select Continue.
- Select which way you want to connect with us.
- Have us call you - Get a call from a support expert.
- Chat with us - Start a conversation with a support expert.
Furthermore, I'll be leaving this helpful resource to know how long it takes to get customer payments in your bank account after you process them: Find out when QuickBooks Payments deposits customer payments.
Please feel free to return to this thread anytime for more queries on receiving your client payments and with QuickBooks in general. We are always eager to help you. Stay safe.
