This isn't the kind of expression we want you to have in receiving invoice payments in QuickBooks Online (QBO), James. I'll share some details about how QuickBooks process your payment
If you use QuickBooks Payments, you can process payments right within QuickBooks. If you notice a payment you recently received is on hold, don't worry. This doesn't mean anything is wrong. It just means we must check it to ensure everything is in order. This benefits everyone involved in the payment process. We review payments periodically to ensure accuracy.
Also, we can check the status of your funds by logging into your Merchant Services account and seeing the status under the Method column. If it displays Withheld, this means that we're still reviewing it.
If there are issues regarding the deposit, we will send an email to the one you used to sign in to the Merchant Service Center. It'll give you specific steps to fix any issues.
To sort it out, please follow the steps in the email urgently. After that, our dedicated team will work on this within 2 business days, and then they can finish processing the payment. However, if the funds are withheld for more than the specified days, please consider contacting our Merchant Support Team to check it further.
The process may need you to provide your confidential information. To maintain your privacy, it’s best to contact them. You can do so by following the steps below within your company file:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
- Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
- From there, choose a way to connect with us: Chat with us, get a Callback, or call our support line directly by getting our Phone number.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: Contact Payments Support.
Let me know if you have additional questions about payments or managing QuickBooks transactions. I always have your back. Take care!
