That is absolutely true. In fact, as of February they started processing all of our swiped payments as keyed in and charged us double the rate. They refuse to do anything about it because we cannot prove to them that we did not key them in. We NEVER key in card numbers. We ALWAYS swipe them and never had this problem. I noticed our card charges went way up a few months back. They won't help and don't have other QuickBooks online card reader options. Total bull and hopefully a law suit in the pipeline. We charge out over $20K a month and this is how they treat us. Not ok.