In our case, we did confirm that nothing was happening in our merchants services account. And just to clarify, there was no record of any payments having been processed or attempted on the merchant services side, so it wasn't like there was a decline or some other type of failure - merchant services was showing zero activity for the day/period, successful or otherwise.
On the sales receipt side, things look mostly the same as a successfully processed one with two differences that I could tell:
- The 'Transaction Processed' hyperlink did not appear underneath the payment details immediately after saving.
- If you went to All Sales and clicked on one of the impacted transactions to see the quick view on the right-hand side of the page, under 'Sales receipt activity' it would show as 'Paid' with QuickBooks Payment - Bank. One with a payment that is actually processed shows as Paid along with the last four digits of the payment account and eventually the processing fee - at least that how it appears for us.
It is helpful to know that certain sales receipts are no longer going to work and that the only solution is to recreate and delete. You could offer to recreate these for clients, but at a minimum Quickbooks should consider identifying the accounts with impacted recurring sales receipts and notify them. I would imagine that most of the people who are going to encounter the problem have done so already, but I'm sure there are some folks that bill annually and will run into it between now and the end of the year/whenever it was fixed - speaking from experience, it would have saved me a ton of time and frustration if someone had just let me know that certain/all of our recurring sales receipts would no longer work - I wouldn't have been thrilled considering the work it takes to get them set up for all of our clients, but at least I wouldn't lose even more time trying to find a solution for a problem that can't really be fixed. Outside of the wasted time and aggravation, this could create real problems for someone who thinks their sales receipts were successfully processed and only finds out there's a problem when the money they expect to have in their account isn't there.
