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WSCX280
Level 2

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I think there is a fundamental misunderstanding from the QB support side.  We have hundreds of customers with good payment information, including test customers for this issue, and they all failed during last months processing of sales receipts generated from recurring transactions.  This is not an issue of bad data or an expired payment method.  

 

If I create a sales receipt from a recurring transaction and process it, the receipt is created, but no processing happens.  I get the a record as seen in the attachment showing payment method instead of 'Transaction Processed'.  If I make a copy of the failed receipt from within the failed receipt and run it the same way, it is successful, and the new copy has 'Transaction processed' indicated underneath the payment method.

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