all these responses don't look like a person is communicating with us.  Looks like an AI response, never really answer the question.  I have the same problem and hate it so far going from Desktop to Online.  I will definitely look for another complete solution.  Spoke to 6 different people on the chat help, no luck, just transferred to another chat helper.  never solve the problem.  who wants to make an invoice on their computer, then open and app on a different device, find the same invoice, then start to process the payment.  garbage.