I heard your sentiment, Mints. Every penny counts when running a business, and I'd like to route you to the best support available to trace this amount.
Please know that QuickBooks will review payments to ensure everything will be in place. Nonetheless, if the payment is place on hold, you'll receive email from us with steps to fix the issue. Make sure to answer all document requests and questions from our team.
I also recommend contacting our support team to trace and verify why your money is on hold. Please see the steps below:
- Log in to your account.
- Click the Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose to Have us call you to connect with us.
For your convenience, here are the support hours for different QuickBooks Online plans:
Plus, Essentials, Simple Start:
- Monday to Friday: 6 AM to 6 PM PT
- Saturday: 6 AM to 3 PM PT
Advanced:
- Support is available anytime, any day.
I'm adding this page if you need other resources that help you manage your profit and loss: Financial reports.
The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.
