Hello, @Aliho.

Since you're unable to update your credit card info, I recommend reaching out to our Customer Care Team. They have the tools that can pull up your account in a secure environment and help you in changing your billing details. I am here to help you how.

If you're a QuickBooks Desktop user. Please follow these steps to connect with support:

1. From your QuickBooks Desktop account, click the Help menu at the top.  
2. Click the QuickBooks Desktop help /Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
   • Sign in to your Intuit account, select Continue and then Continue with my account. If you don't already have an account, make sure to Create a new account.
   • We'll email you a single-use code. Enter your code and select Continue. If you have more than one account, select the account you want to use and then Continue.
5. Select to chat with us or Have us call you.

For more detailed guidance on how to contact the QuickBooks Desktop support team, please refer to this article: Contact QuickBooks Desktop support.

However, if you're a QuickBooks Online Subscriber, Here’s how you can reach support:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

To learn more about QuickBooks Payments, refer to this article: Common questions about payments deposits in QuickBooks Online. You can also visit our general help topics page to see other tutorials and guides for QuickBooks Online.

If you have further questions about QBO or QBDT-related concerns, you can comment below, and we'll respond as soon as possible.