I recognize the importance of being able to use online payments to apply for vendor credit, AFS California. We can send a product request about this.
Our team is currently aware of this situation and is actively working on incorporating this functionality in the near future. We want to ensure that you have the best experience possible. Therefore, I recommend sending feedback to our engineering team so that they can improve this feature.
To send one, here's how:
- Go to + New, then Pay Bills.
- In the upper right corner, click Give feedback.
- A pop-up window will show, and you can write your request and suggestions in the space provided.
- Hit Submit.
Moreover, please know that Pay bills will only settle for the total amount. That's why, when credits are applied, a message will appear just like you've mentioned.
To fix this, we can apply your credits beforehand. Here's how.
- Go to Pay Bills.
- Tick the checkbox to the payee and ensure that the details are correct.
- Enter the amount Credit Applied column and zero out the Payment column.
- Click Save from the dropdown.
In case you want to learn more about the differences between these vendor-based transactions, you can scan this article: Learn the difference between bills, checks, and expenses in QuickBooks Online.
I'll surely get back to you if you have other concerns about the error message you've received. Just hit the reply button or post here in this forum.
