I can help you create a credit card refund, DBETHEA.

In QuickBooks Desktop (QBDT), you can process a credit card refund to ensure that your financial records accurately reflect the transaction, maintaining the integrity of your accounting system. It also helps reconciling your accounts and keeping track of your cash flow.

Additionally, refunding credit card payments have a few requirements:

• Use the same Merchant Account/Company Auth ID you used for the original transaction.
• Issue the refund within six months of the original transaction.
• Refund the credit card used for the original sale.
• Refund no more than the total amount processed on the card.

Here's how:

1. Go to the Customers menu and select Credit Memos/Refunds.
2. In the Customer: Job drop-down arrow, click the customer you need to refund.
3. Enter the products and services.
4. Select Save & Close.
5. Click Give a refund and then OK.
6. In the Issue a Refund window, choose how you want to refund the transaction from the Issue this refund via field.
7. Hit OK.

You can also check this link to learn about different processes involved in making payments: Resolve common issues when applying a payment towards an invoice.

I've added this article for your future task when running sales reports in QuickBooks: Customize customer, job, and sales reports.

Let me know in the comment section below if you have other concerns about managing customer payments in QuickBooks. It'll always be my pleasure to help.