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DBETHEA
Level 3

Refund a CC payment - Enterprise Desktop

A customer paid an Invoice by credit card. I received the credit card payment into the system. A month later the company paid the Invoice by check. The check was the valid way the invoice should have been paid. The credit card charge was reversed to the customer(3rd party not merchant svc).  I received in the check, unapplied the credit card payment and applied the check payment. I 

 

Question:  How do I tell my system the credit card payment was reversed and the open payment is not available for use without doing a credit memo because the products were not returned. It also must be refunded as a CC refund so that is shows on my list of CC deposits for that day. 

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