Thanks for reaching out to the Community, Race-MX. Let me show you the steps for refunding your customer from the sales receipt.
If you subscribed to QuickBooks Payments, you can refund your customer from the sales receipt you've created. The message is for customers who paid using a credit card.
Since you mentioned that your customer paid through Paypal, you can follow these steps:
- Go to the + New icon. Then, click Refund receipt.
- Choose a customer you want to issue a refund to.
- Select the Payment method and choose what account.
- Choose an account to get the funds on the Refund from field.
Furthermore, feel free to check this article to learn how to refund a paid invoice in QBO: Record a customer refund in QuickBooks Online.
Don't hesitate to comment if you have further concerns about refunding your customers. I'm always here to help you. Take care.
