It's good to see you here in the Community, @JGiraldez.We appreciate you choosing QuickBooks Online (QBO) to assist you in managing your business operations.
We recognize the importance of efficiently utilizing the program without any difficulties. Occasionally, QuickBooks may exhibit unusual behavior due to browser-related issues. In such cases, you can resolve the problem by following some basic troubleshooting procedures.
Let's start by accessing your account using a private browser. This doesn't save your site data and visited pages. You can press the following keys to access this mode:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + H
If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative solution.
For the report showing the application of payment amounts against outstanding invoice balances, you can run the invoice and receive payment.
Here's how:
- Go to the Reports tab.
- Enter and select Invoices and Received Payments.
- Click the Customize button.
- On the Row/Column section, select Num and Amount.
- Once done, hit the Run Report.
For additional guidance in running reports in QBO, please visit this article: Run reports in QuickBooks Online.
Additionally, check out these articles to learn more about how to manage your invoice payments and other sales forms:
Let me know whenever you have additional questions about managing invoices or other QuickBooks-related concerns. I'll be more than willing to assist you further.
