Thank you for coming back to this thread, @squidworm. Allow me to route you to the appropriate support.
Although I would love to assist you here promptly, the best approach we can take is to contact our support team, for they have the necessary tools to check and resolve this. If needed, they might initiate an investigation.
Here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
If you need prompt assistance, you can check their contact number through this article: QuickBooks Online Support.
Additionally, I'm adding this article to learn how to review and match downloaded bank transactions:
Moreover, if you need to run a report, please visit this article to learn some guidelines for running and customizing reports:
I'll be around if you need further assistance with your attached receipt or have any QuickBooks-related concerns. Keep safe.
