Hi there, htkdispatch.
My colleague's advice was right about contacting our merchant support team. In this, we can get updates about the case status of the Customer Care Support who handled your concern. I understand how you want it to be indicated here in this forum. However, the Community is a public space and actively checking your cases requires you to provide your sensitive information and other confidential data for verification.
You may find it useful to check out this article for alternative methods of getting in touch with them. At the bottom of the page, you'll find their phone number, as well as their support schedule and hours, so you can contact them at your convenience: Contact Payments Support.
Moreover, you can always check these articles below for more information about funding time for QuickBooks Payments:
I’ll keep this thread open for your queries concerning QuickBooks-related matters. The Community always has your back. Stay safe!
