Thank you for the reply. What needs to happen is simply to link the text in the app to the correct link for help. Also the QB interface with Chase is outdated and does not function for setting up new accounts. It requires some manipulation to overcome the routines set up in QB while also ensuring the device one is working from is already logged in to the bank and recognized as an already connected and secure device of the account owner. The error messages read as if the QB app is reaching out to an old Chase site rather than defaulting to whatever is most current. Please reach out to Chase to get the protocols updated.