Unfortunately this screen is no longer available via the website.  We are unable to process any refunds online anymore.  The processing tools option is no longer available.

What are we supposed to do for our customers in the meantime?  I tried calling in to process via phone but they can't do that.

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Partially refund or credit a transaction

Sign in to your QuickBooks Payments account.
From the Processing Tools drop-down, select Reverse a Transaction.
Fill out the necessary fields and select Search.
Select the transaction you want to refund.
Manually type in the amount you want to refund in the Amount field, then Submit.
A new message will appear. You'll be asked to select Continue to process a full refund. If you'd like to submit a different amount, select Cancel. You'll then be prompted to enter a different refund amount. Select Continue.
A receipt of the transaction will display on the screen. Select E-mail or Print to get a copy of the receipt.