Thanks for adding your comment, Jill. Let me provide insights about the deposit that didn't go through in your bank account. 

There are instances when payments will undergo review. By this, we can log in to your Merchant Service Center and check the status of the specific deposit. 

Furthermore, I've added this article to learn how to check if your funds are on hold: Why are my funds on hold? This way, you'll identify if it's on hold or for review. 

Additionally, this article will help you learn how to run reports in QuickBooks Online, especially tracking payments received from your customers: Run reports in QuickBooks Online.

If you need further assistance managing payments, I'll keep an eye out for the comments. Keep safe.