Hello there, @HGA. Thank you for the additional information you have shared.

The troubleshooting steps that my colleague has suggested are specifically for your browser. These steps will clear your cache and allow your browser to start fresh.

If the issue persists even after the troubleshooting, I recommend contacting our merchant support team. Our team possesses the necessary tools and expertise to investigate this matter further and provide an appropriate resolution.

Additionally, you can check out these help articles for answers to your questions about merchant services.

If you have any further concerns regarding issuing a refund, please feel free to return to this thread. We will be more than happy to assist you.