Hey there!

I think you may be a bit confused.

I’ll restate the issue:

•Create credit memo

•Automatically apply credits setting is on

•Credit applies to new recurring invoice

•Invoice balance is reduced

•Invoice is overpaid by autopay

•A new credit is created

The issue is autopay is paying the invoice total regardless of the credit applied to the invoice. The customer’s transaction history shows exactly what happened. There’s a note on the transaction where the credit was applied and a note that the customer overpaid the invoice (which was done by the autopay system).

Hey! I like autopay. It’s great! But it’s odd that it won’t function as one would think regarding credits.