Thanks for the prompt reply, @eduvall.
I understand how important it is on your end to use your company's Outlook account to send invoices in QuickBooks Online (QBO). Let me help you perform this there and help you fix this in your QuickBooks Desktop account.
My colleague, already edited her answer. You can utilize an Outlook Email in QuickBooks Online (QBO). So that whenever you send invoices or any transactions that Email will show up on your customer's end.
Once you already have a QBO account, follow the provided steps by my colleague or read this article: Change your business name, contact info, or EIN in QuickBooks Online.
On the other hand, in QBDT we received recent cases about Outlook concerns. The status of this issue is fixed. Let's first install the update. Here's how:
- Select File. Then, Office Account.
- Click the Update Options.
- Then, Update Now.
If you're unable to see the fix working immediately, please reboot the machine. If you want to disable updates to workaround the issue, follow the same steps and select Enable Updates in the third step.
Another way to help mitigate the issue is to send emails from QuickBooks while Outlook Desktop is running. If the steps alone do not solve this, follow the next step to revert the prior build. You can click this link for the detailed steps: https://support.microsoft.com/en-us/office/unable-to-send-emails-from-quickbooks-using-outlook-deskt...
Additionally, if you want to learn how to change or set up messages to your customers in QBO, check out this article: How to set up or change customer messages in QuickBooks Online.
Also, if you want to learn how to update Email in QBDT, check out this article: Update the email address you use for QuickBooks Desktop.
If you have additional questions about managing your Email account in QBO or QBDT, don't hesitate to reply to this post. Keep safe and have a good day.
