Hi, @DGILL1983. We want you to have a better experience than this. Let me help ensure this gets resolved.
QuickBooks holds recent payments to review them. However, they're likely not on hold if they take longer than usual. Here's how to check if a customer payment is on hold and what you can do during the review:
- To check the status of customer payments, sign in to the Merchant Service Center. If you see Withheld in the Method column, the payment is on hold, and we're reviewing it. If there's an issue, we'll email you about it.
- If a payment is on hold, we'll notify you via email at the email address you used to sign in to the Merchant Service Center.
- Ensure you carefully read our email and follow the steps to fix any issues. Usually, we'll ask for more information to complete our review, such as a copy of the original invoice you sent to your customer.
- Please follow the steps in the email as soon as possible. Once we have everything we need, we can usually complete our review within two business days. After the review, we can finish processing the payment.
- Additionally, check the Resolution Center and ensure you answer all document requests and questions from our team.
For more detailed information regarding this process, please visit this article: Why are my funds on hold?.
If you didn't receive any email, we recommend contacting our support team to investigate the matter further and provide a resolution. Here's how:
You can also refer to this article for other ways to reach out to our support team: Contact Payments Support.
In case you need guidance on recording a transfer between two accounts, you can check out this article: Transfer funds between accounts.
Should you have any other concerns regarding your funds, please comment below. The Community is here to help in any way we can.
