Thanks for joining the thread, MHJ17. Let's navigate together to figure out your aging reports in QuickBooks Desktop.
Rebuilding your file will not work because this is not a data issue. You may have made a bill that has triggered the balance report. If possible, please provide us with screenshots of both the bill and the journal entry that you created. This will help us find the appropriate solution to resolve the issue.
If you're unable to offset the negative bill in the pay bills window, I suggest consulting your accountant for the best course of action. They'll be able to provide you with the advice you need for your business.
In the meantime, we can do these steps to set a new closing date password. By doing this, please note that creating a backup of your company file ensures your books are corrected.
Here's how to set a new closing date password:
- From the Company menu, choose Set Closing Date.
- Select Set Date/Password.
- Enter a Closing Date and Closing Date Password.
- Click OK to close the window.
Additionally, please check these links which will show you how to fix customer and vendor balances, as well as AR and AP balance issues:
If you have additional concerns about your pay bills, feel free to reply below. I'm always here to assist you.
