Hello there, Karen. I understand the importance of automatically calculating the total amount when generating invoices.
Upon checking here, we have a new investigation (INV-99336) wherein the amount is not automatically calculated when using the new layout. Rest assured, our engineers are working diligently to resolve it and get your business up and running again.
If you want to be added to the list of affected users and receive email updates on the progress of the investigation, I recommend contacting our customer support team.
To reach our support team:
- In your QuickBooks Online account, go to the Help menu.
- Hover to the Search tab, then click Contact Us.
- Type in a short description of your issue and concern in the box provided.
- Click Continue.
- Select the Chat or Callback option.
For future reference, if you've received a payment from your customer, it's important to record it in QuickBooks. It will mark the invoices as paid and will make it easier for you to track your outstanding and paid invoices.
I appreciate your patience and understanding while we look into this further. We will keep you updated on any developments and resolutions. If you have other concerns, I'm still around to help you.
