Thank you for coming back to this thread, C2 RV. We appreciate your patience in this matter.
If you're referring to the Sales receipt amount when trying to send a refund, we can edit the payment amount to narrow down the result.
Here's how:
- On the Sales tab, choose All sales.
- Search for the customer on the Customer dropdown ▼.
- Under the Action column, click Edit on the Sales Receipt that you need to edit.
- Enter the accurate sales amount, then click Save and send.
If the issue persists, I recommend contacting the payments support team. They have all the resources needed and can support you live about this issue.
Moreover, you can also check this article if you need to accept electronic payments for online invoices and in-person sales: Take and process payments in QuickBooks Online with QuickBooks Payments.
Feel free to post in the Community for more payments and QuickBooks-related queries. We're always happy to assist you.
