Hello RhoiceW,

Thank you for the information. I have found this information in other replies, and when I click "refund" - it only indicates the ENTIRE amount will be refunded, not any partial amount. Also, the article you linked to indicates at the top that it will show how to do a partial refund- but it does not. The video is also cut off near 3:24 and does not show this information. Is there a specific step-by-step guide on how to refund directly from the payment receipt? If that works, great, I'll revert the invoice and simply change the payment. I appreciate your help.