Thanks for joining this thread, buzzysale44609.

Since none of the steps mentioned above did the trick, I recommend reaching out to a member of the QuickBooks Payments Support Team. They'll be able to take a closer look and further direct you on where to locate the information you're looking for. Here's how to contact the team:

1. Click Help (?) at the top right.
2. Select or type Contact Us.
3. Enter your concern, then choose Let's talk.
4. Choose a way to connect with us: Start a chat with a support expert or get a callback.

The following article provides these steps if you ever need them again in the future: Contact Payments Support

Please don't hesitate to reach back out if you have any other questions or concerns. I'll be here to help in any way that I can.