Hello there, @d_bird24. Thank you for joining us here in the thread, and we appreciate you for sharing detailed information on what you've done. Please know this isn't the kind of experience we'd like you to have here in QuickBooks. I'm here to provide the steps for contacting our support team in QuickBooks Online.
I can see the urgency of getting this resolved. However, the Community is a public forum, and the ability to review the account is unavailable. I'd recommend contacting our Merchant support team. One of our agents can take over and check why large deposits still can't be automatically matched.
Here'e how:
- Sign in to your QuickBooks Online company.
- Select the Help (?) menu.
- Choose the Assistant tab.
- Click the Talk to a Human option.
- Press Get help from a human.
- Tap either the Chat with us or Have us call you button.
You can reach them through this link: Contact Payments or Point of Sale Support.
Additionally, I've got you these articles to help you manage payments in QuickBooks:
@d_bird24, If you need more help or have questions about handling your payments in QuickBooks Online, feel free to get in touch. I'm here and eager to assist you in maximizing your accounting experience. Your satisfaction is my main focus, and I'm dedicated to ensuring you succeed. Thank you for choosing QuickBooks Online, and I'm excited about the opportunity to support you further.
