It isn't the kind of experience I'd like you to have, @DGILL1983.
Let me share information about funds on hold with QuickBooks Online.
We'll evaluate the payments if QuickBooks detects anything unusual, which puts the deposits on hold. And whenever a problem arises, we'll email you about it. The email will typically reach you within two business days. I advise getting in touch with our QuickBooks Payments team to check the progress of the payment deposit since it's taking longer than that.
Since it's been for months now, and we can't open your account here in the Community as it is a public forum, I recommend reaching our Payments Support team again. They can check your account in a secure environment and investigate further about this issue.
Here's how:
- Click the Help (?) icon.
- On the Assistant tab, enter Talk to a human.
- Enter a short description of your concern and press Enter.
- Select Contact Us to connect with a live support agent.
- Choose how you'll want to get in touch with the support.
- Start a chat with a support expert.
- Get a call back from the next available expert.
After reviewing them, the funds will post automatically into your bank account.
You might want to check out these articles to learn why your payments on hold:
Feel free to click the Reply button if you have additional questions or concerns about the deposit. The Community and I will be sure to lend a hand.
