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Let me elaborate on some details of this receipt display issue, cnix1.
When you generate a receipt from the payment to your invoice, it will only show the payment amount without the balance due. See the screenshot below:
You'll want to generate a receipt from the invoice so it will show the actual balance for your customers. Check this out:
QuickBooks offers various reports that cater to your business needs. To ensure you get the right data, you can filter the specific information to show what our business needs. I've got this article for more details: Customize Reports In QuickBooks Online.
Reply a comment below if you still need further assistance with the receipt display. The Community is always here to cover all your needs. Have a nice day!